Always On is a conversational store you own: one product record, one customer profile and one assistant, on your domain and in Claude and ChatGPT.
Always On gives a merchant a conversational store they own. The merchant keeps one product record, and one assistant answers buyers on the merchant’s domain and in Claude and ChatGPT. Update the record once and every surface gives the same answer. The existing website can stay as it is.
One product recordAlways On keeps one customer profile for each buyer, and it travels with them. The profile holds saved preferences, delivery details and order history. A returning buyer is recognised on the merchant’s domain and in the assistants they already use, so they do not start again each time.
One customer profileIn Always On, a buyer asks an assistant for what they need and receives a quote for the merchant’s products, with shipping included, valid for 15 minutes. The buyer decides how much the assistant may do alone: autonomous purchasing on or off, a spend limit per transaction, or always confirm first.
How buying worksAlways On answers from one product record, so the answer on the merchant’s domain matches the answer in Claude and ChatGPT. Agent Preview shows the answer an assistant would give for a buyer’s request and lists the gaps to fix first, so the merchant can correct the record before a real buyer asks.
Consistent answersWhen a buyer returns, Always On already holds their saved preferences, delivery details and order history, so the conversation continues from what it knows. A quote lasts 15 minutes, so a returning buyer asks for a fresh one. For existing orders the buyer can check status, send messages, and request a cancellation or a return.
Continuous conversationsAlways On lets a merchant publish once and be found in major AI assistants. Buyers and assistants find and buy from the same store, with the same product record behind every answer. The merchant sees sessions by stage, discovery and checkout dropout, and conversion by AI surface over 7, 30 or 90 days.
Always On gives teams three roles, owner, manager and staff, with permissions checked on the server. A merchant can invite staff and managers, and the roles apply automatically. Messages about orders from the website, chat and assistants arrive in one inbox, so nobody works from a separate list.
Yes. Always On supports a parent entity with subsidiaries. Each subsidiary has its own shops and storefronts and can use its own custom domain, while roles are set at entity level. A group runs on one platform with separate stores for each business.
Powertrain is a registered Always On vertical. A buyer’s saved profile holds the vehicles they own, how they use them, their power target and their budget range, and the assistant answers from what the merchant’s listings state, without adding claims of its own.
Garment decorators are next, and are not yet available. The aim is a decoration brief collected in conversation, covering garments, colours, placements and deadline, and saved to the customer profile so a returning buyer does not repeat it. Apparel is not yet a registered vertical.
Short answers on assistants, quotes, limits and orders are on the FAQ, and the plans are on the pricing page.
