Always On is a conversational store you own: one product record, one customer profile and one assistant, on your domain and in Claude and ChatGPT.
Always On is a conversational store you own: one product record, one customer profile and one assistant, on your domain and in Claude and ChatGPT. A buyer asks for what they need, receives a quote and buys, while the merchant keeps control of the store.
With Always On, the conversational store runs on the merchant’s own domain and draws on the merchant’s own product record. The merchant sets the guardrails, and each subsidiary can have its own custom domain. The merchant’s existing website can stay exactly as it is.
No. Always On is a conversational store that runs alongside the merchant’s existing website, and the website can stay as it is. Buyers ask, get a quote and order through the conversational store, on the merchant’s domain and in connected assistants.
Always On works with Claude through a connector, and the same store is reachable from ChatGPT. The merchant publishes once and the store can be found in major AI assistants. Each assistant answers from the same product record.
Always On suits catalogues where buyers need help choosing. Powertrain parts and specialty coffee are registered verticals today. Garment decorators are next and not yet available. A vertical sets the attributes a product record holds and the preferences a customer profile saves.
Yes. In Always On, the merchant turns assistant purchasing on, and the buyer chooses how much the assistant can do without asking. The purchase uses the buyer’s saved payment method.
Always On gives each buyer a settings page for AI purchasing. The buyer turns autonomous purchasing on or off, sets a spend limit per transaction, and can choose to always confirm before purchasing.
In Always On, a merchant sets a maximum order spend and a shipping-cost percentage. These guardrails apply alongside each buyer’s own limit per transaction, so both sides have rules an assistant cannot cross.
An Always On quote lasts 15 minutes, can be used once, and includes shipping. Tax is not calculated in the quote. After the quote lapses, the buyer asks for a fresh one, built from the current product record.
Always On keeps one customer profile for each buyer. It holds saved preferences, delivery details and order history, and it travels with the buyer rather than starting again in each assistant or on each visit.
Yes. Always On recognises a returning buyer through one customer profile, on the merchant’s domain and in the assistants they already use. Saved preferences, delivery details and order history are available in each of those places.
With Always On, a buyer can check order status, send messages about an order, and request a cancellation or a return. A buyer cannot message the merchant before an order exists.
Always On gives the merchant shipping labels and tracking in one dashboard, with pending orders, mark-as-shipped and cancel-before-shipping in the same place.
The merchant connects Stripe to Always On once, and payouts are connected to the store. The buyer’s payment uses a saved payment method.
Always On includes Agent Preview. It shows the answer an assistant would give for a buyer’s request and lists the gaps to fix first, so the merchant can correct the product record before a real buyer asks.
Always On’s funnel analytics show sessions by stage, discovery and checkout dropout, and conversion by AI surface and agent, over 7, 30 or 90 days.
Yes. In Always On, a merchant can set payment terms and an optional discount for each wholesale client, for example net 30 or card.
Always On has three roles, owner, manager and staff, with permissions checked on the server. The owner can invite staff and managers, and the roles apply automatically. Order messages arrive in one inbox.
Yes. Always On supports a parent entity with subsidiaries. Each subsidiary has its own shops and storefronts, and roles can be set at entity level.
Always On has three monthly plans in US dollars: Starter at $29, Growth at $99 and Scale at $249. Each plan includes the same features and a monthly amount of AI: $10, $40 or $120.
See the plans on the pricing page, or read the answers by audience on the Solutions page.
