Always On is a conversational store you own: one product record, one customer profile and one assistant, on your domain and in Claude and ChatGPT.
Always On lets a buyer pick up where they left off. Saved preferences, delivery details and order history stay in one customer profile, so a buyer who starts on the merchant’s domain can ask again in Claude or ChatGPT and meet what Always On already holds. A quote lasts 15 minutes, so a returning buyer asks for a fresh one.
The buyer’s saved preferences, delivery details and order history carry over, because they live in one customer profile rather than in each surface.
A quote is valid for 15 minutes. A buyer who returns after that asks for a new quote, priced from the merchant’s current record and checked against current stock.
For an existing order the buyer can check status, send messages, and ask for a cancellation or a return. Those messages arrive with the merchant’s other order messages in one inbox.
Quote recovery is next and not yet available. The aim is to resume a lapsed quote when the buyer returns. It will work when the buyer comes back; Always On will not contact buyers who have not returned.
