Always On is a conversational store you own: one product record, one customer profile and one assistant, on your domain and in Claude and ChatGPT.
Always On keeps one native customer profile that travels with the buyer. It holds saved preferences, delivery details and order history. The buyer is recognised on the merchant’s domain and in the assistants they already use, including Claude and ChatGPT, so a returning buyer does not start again.
The profile holds the buyer’s saved preferences, their delivery details and their order history. Preferences are fields for the kind of store. In the powertrain vertical they are the vehicles the buyer owns, how they use them, their power target and their price range.
Every surface reaches the same buyer record, which Always On holds. A buyer who connects on the merchant’s domain, in Claude or in ChatGPT meets the same saved profile, so recognition does not depend on where the conversation starts.
A returning buyer is not asked for the same details again. The assistant starts from the saved preferences and delivery details, and the buyer can see their past orders and their status.
Yes. A buyer can add or update preferences in conversation, and the profile keeps them for the next time.
A buyer who has told the assistant their vehicle, use and power target does not repeat them on the next visit.
Garment decorators are next and not yet available. The aim is a decoration brief collected in conversation, covering garments, colours, placements and deadline, and saved to the customer profile so a returning buyer does not repeat it. Apparel is not yet a registered vertical.
